Listen above or on your favorite podcast platform.
Show Notes:
So let’s say you’ve created a wonderful signature program, and people sign up. Fabulous!
Then someone asks for a refund.
😕
What should you do?
That’s the question I answer in this week’s episode.
I walk you through how to get through the initial moment, then to make a decision, create a solid refund policy moving forward, and finally to make moves that will help you have less refund requests and more happy participants.
Here's some of what I talk about:
Working through your initial feelings, especially if you take the request personally
Making a decision about whether or not to give a refund
Some different approaches to designing your refund policy from now on
Why you might or might NOT want to have a super-liberal refund policy
A bunch of ways to get less refund requests and more happy participants
