The Top 10 Questions Therapists Ask Me...#8

This is part of a series of blog posts: The Top 10 Questions Therapists Ask Me.

#8: What kind of website works to attract clients?

Once your potential client is on your site, what works to attract them to your practice? (You also need to be concerned about getting people TO your site, but that is a different topic). I’ll give you 5 places where therapists often mess up, and how to do them right.

1.     A great headline

You need to reach your client in the moment when they are in pain, looking for a therapist. You need to know who you work best with and enjoy working with the most, and create your headline to speak directly to that person. This headline will be a question or a statement that speaks to what they are feeling or needing in the moment when they are searching for you.  For example, you don’t want your headline to be “My office is a safe place.” That’s not speaking to their pain. Your headline will be something closer to: “Do you feel like depression has taken the energy and hope out of your life?” Your headline as well as the rest of your website will NOT speak to everyone, and it shouldn’t.

2.     A great photo

The photo is even more important than the headline. Your photo should be warm, welcoming, and show that you’re happy to be doing this work. Look at the camera and smile in a way that is natural. Think about someone or something that makes you happy so that you capture your real smile. Hire a photographer who has some headshots you like. It is an investment, and it will pay off. If you’re in the bay area, check out Portraits to the People. They photograph a lot of therapists and make the experience painless.

3.     A clear call to action

Tell your potential client what to do next. Make it clear that the next step is to sign up for a free consultation, or to call you or email you. Make that bold and easy to follow. Don’t hide your phone number at the bottom of the page in fine print. I recommend having a clear place they can click to set up a consultation. It can either lead them to an online scheduler or to a contact submission form on your site. These are actions people can take in the moment when they are on your site.

4.     The 80/20 rule

Eighty percent of the content on your site should be about your client: their experience, their pain, and the hope they are looking for. Only twenty percent of the content should be about you: your methods, your credentials, and why you’re the best therapist for them. They want to know that you get them and what they are dealing with.

5.     Your superpower

Your site should reflect who you are. Your superpower is that thing that makes you different from every other therapist out there. Make sure that your site reflects that. Let it come out in the way you write, in your photo, in your about me page, and even in the colors you choose.  Don’t avoid turning some people off. That’s part of attracting the clients who are right for YOU.


Next week I’ll answer the question: What numbers do I need to track in my practice?